Design leadership

We help our clients' design leadership transform the way they think about customer experience, innovation, and their fundamental ways of working.

Capabilities

Design as strategy
- Cultural transformation
- Design for all
- Digital accessiblity
- Executive alignment
- Governance models
- Organizational design
Innovation & development
- Rapid prototyping and validation
- Innovation labs
- Product strategy and roadmapping
- Organizational design
Decision-making & performance
- Design-led decision making & prioritization
- Customer-centric KPIs
- Data-driven design
- User research & market analysis
- Performance optimization

How to get started?

CX & Product excellence

We help clients identify opportunities to improve customer experiences and optimize their digital products. Through user research, data analysis, and iterative design, we develop strategies to enhance usability, delight customers, and drive loyalty.

Design Systems & DesignOps

We collaborate with clients to develop unique, on-brand design systems that streamline their design and development processes. These include creating reusable components, establishing visual language guidelines, and integrating best practices for accessibility, usability and inclusivity. Design systems help maintain consistency, increase efficiency, and reduce development time, resulting in a more cohesive and delightful customer experience.

Design culture shift

We work with clients to foster a design-centric culture within their organizations. This includes promoting a customer-first mindset, encouraging innovation and collaboration, and providing training to develop design thinking skills across teams. By instilling a design-centric culture, our clients can better meet customer needs, differentiate, and drive innovation for long-term success.

Accessibility evaluation

Our experts conduct accessibility audits of existing digital products, assessing compliance and conformance with established standards (WCAG 2.1 AA) and legislation (Digital Services Act, EAD). This provides a baseline understanding of where your products and organisation currently stands in terms of accessibility — and maturity.

Accessibility training & workshops

DK&A offers training sessions and bespoke workshops to designers, content and development teams shaping accessibility-first digital services. These advanced, hands-on workshops focus on practical aspects, and are geared towards embedding accessible, usable and inclusive design principles into the design & service creation process.

Accessibility consulting

To ensure our client’s success, our expert teams advise and engage on inclusive design, guideline development, expert assistance and task force collaboration to establish and integrate design for all principles and practices into design and product development processes.