E-commerce and loyalty

At DK&A, we help leading brands and retailers unlock growth by enabling engaging, on-brand experiences powered by blazing-fast, scalable architectures that are sustainable to develop and run.

As a full-service agency, and part of the NoA family, we’re here to help on every step of the way.

Capabilities

Business
- CX vision & roadmap
- E-commerce strategy
- Loyalty vision & roadmap
- Business design
- Concept design
- Product leadership
Design
- Customer research
- Content & product modelling
- Customer journey mapping
- Conversion optimisation analysis
- CX/UX audits
- Loyalty program design
- Service design
- UX/UI design
- Digital branding & design systems
- Prototyping & customer validation
Technology
- Conversion optimization
- Technology audits
- Platform evaluation & selection
- Cloud architectures
- Frontend development
- Full stack development
- Mobile app development
- Quality assurance
- Headless storefronts
- Transition to composable
- Monitoring, issue resolution, integration support

Experiences and the way they are enabled matter.

5%

of online retailers succeed in differentiating themselves to enjoy a price premium.

40%

increase in users moving from the product detail page to the cart with just a 0.1s change in page load time.

How to get started?

UX audit

We help you understand how does the UX performance of your online store compare to your competitors and what are the top improvements. Our experienced designers conduct a detailed audit relevant to your brand and industry, with actionable recommendations.

Accessibility audit

Our experts conduct accessibility audits, assessing compliance and conformance with established standards (WCAG 2.1 AA) and legislation (Digital Services Act, EAD). This provides a baseline understanding of where your e-commerce and organisation currently stands in terms of accessibility — and maturity.

Platform audit

We'll dive into your current e-commerce setup to identify performance bottlenecks, UX pain points and data inconsistencies. As an outcome, you can expect actionable insights from frontend optimizations to backend efficiency and architecture recommendations - leading to higher conversions, better CX, and a stronger bottom line.

Proof-of-concept

Designed for brands and retailers ready to explore the benefits of a composable commerce approach with limited investment. In just 2-4 weeks, our experts will deliver an end-to-end solution tailored to your core use cases. As an outcome, you get to experience the flexibility and scalability of composable, and get a refined business case for migrating from a monolithic platform.